Privacy Policy

Last Updated: January 2026

Introduction

Reclaim Your Car ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

When you use our services, we may collect:

Name and contact details (email, phone number, address)

Date of birth

Vehicle finance agreement details

Financial information relevant to your claim

Communication preferences

Automatically Collected Information

IP address

Browser type and version

Pages visited and time spent on our site

Referral sources

Device information

How We Use Your Information

We use your information to:

Process your car finance compensation claim

Communicate with you about your claim

Provide customer support

Comply with legal obligations

Improve our services

Send marketing communications (with your consent)

Information Sharing

We may share your information with:

Legal representatives working on your claim

Third-party service providers

Regulatory authorities when required by law

Credit referencing agencies via our consensual soft search facility 

Other parties with your explicit consent

Data Security & Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We process your personal data in accordance with our Privacy Policy and applicable data protection laws.

Valid8: We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information which may include Equifax Ltd, Experian Ltd, TransUnion. If you’d like to understand how the credit reference agencies use and share personal data (including the legitimate interests they pursue) please read the Credit Reference Agency Information Notice (CRAIN).

http://www.transunion.co.uk/crain; https://www.equifax.co.uk/crain/; https://www.experian.co.uk/legal/crain

Your Rights

Under UK data protection law, you have the right to:

Access your personal information

Correct inaccurate information

Delete your information

Restrict processing

Data portability

Object to processing

Withdraw consent

Contact Information

For privacy-related questions, contact us at:

Email: admin@reclaimyourcar.co.uk

Phone: 0204 603 9288

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.